Choosing an IT support company is a decision you live with for years, and most IT companies sound the same on their websites. This guide sets out what good IT support looks like in 2026, the questions that separate providers on a first call and a shortlist of seven Perth IT support companies worth talking to.
A note before you read. We are one of the companies on this list. To keep it fair, every provider is described using facts from its own website, checked in September 2026. The others are listed in alphabetical order. We have not scored or ranked anyone, and we have left out anything we could not check. If a provider on this list spots something out of date, we will correct it.
What good IT support looks like in 2026
The basics have not changed: someone answers quickly and fixes the problem. What has changed is how much of a provider’s job is now security, and how much you should expect to see in writing. These are the things worth checking.
- Response targets in writing. Targets for each priority, from a critical outage to a small request, with the covered hours stated.
- Engineers you can reach. How long it takes to reach a person, and where the engineers are based.
- Security included. Monitoring and response outside business hours, multi-factor authentication and protected backups as part of the service, not an extra.
- Independent certification. ISO 27001 for the provider’s own security, and experience with the Essential Eight or SMB1001 if your clients or insurers ask for them.
- Pricing you can follow. What the monthly fee includes per user or per device, and what costs extra.
- Reporting and reviews. Regular reports on tickets and security, and a plan for what comes next.
- The right size of client. A provider whose typical client looks like your business.
Questions to ask on a first call
- What are your response and resolution targets for a critical issue, and are they in the contract?
- Who answers when my staff call, and where are they based?
- Which security tools are included, and who watches the alerts at night?
- Which certifications do you hold, and when was your last audit?
- What does the monthly fee include, and what will cost extra?
- How do you bring on a new client, and what do you need from us?
- What reporting will we get, and how often will we meet?
- Can we speak to a client of a similar size to us?
Seven Perth IT support companies to shortlist
Austin Technology is listed first because we wrote this guide. The rest are in alphabetical order. Every fact comes from the provider’s own website unless a source below says otherwise.
1. Austin Technology
Based in Subiaco and supporting Perth and WA businesses since 2012, with a team of 30+ people. Austin Technology is certified to ISO 27001 and ISO 9001, publishes an average wait of about 25 seconds to reach an engineer and has been named a Cloudtango top 50 MSP in Australia each year from 2024 to 2026. Plans are priced per person, every SecureShield security level includes a 24/7 security operations centre and all of its engineers are based in Australia.
2. Epic IT
Founded in 2003 and based in North Perth, with offices in Sydney and Brisbane and about 40 people across its three offices. Epic IT states it is ISO 27001 certified and publishes an average answer time of 36 seconds. Its services cover managed IT, cyber security including the Essential Eight and SMB1001, and AI services.
3. Ever Nimble
Founded in Perth in 2018 and headquartered in West Perth, with offices in Melbourne, the Gold Coast, the United Kingdom and Canada. Ever Nimble describes itself as an MSP and MSSP for small and medium businesses, with more than 100 IT and cyber specialists and services that include a 24/7 security operations centre, compliance and penetration testing.
4. First Focus
A national provider founded in 2003, with a Perth office among its offices across Australia, New Zealand and the Philippines. First Focus holds ISO 27001, ISO 9001 and ISO 14001 certification, focuses on businesses with 20 to 200 staff and publishes a same day service level agreement for all customers.
5. Inspired IT
Founded in 2016 and based in Osborne Park, Inspired IT focuses on businesses with 25 to 200 staff. It states it holds ISO 27001 certification and SMB1001 Gold, and offers managed IT, cyber security, penetration testing, Microsoft 365, business continuity and business communications.
6. Managed IT
A West Perth provider offering managed IT services since 2001, formerly known as Ocean IT. Managed IT is on the WALGA preferred supplier panel and a WA Government common use arrangement for ICT services, and works with small to mid sized organisations in sectors including local government, education, manufacturing and not for profit.
7. TechBrain
Founded in 2002 as Blue Networks and Technology, with its Perth office in Subiaco and offices in Sydney and Melbourne. TechBrain is ISO/IEC 27001:2022 certified and, for its Perth response team, publishes an average response time of 22 minutes and a first contact resolution rate of 77%.
The shortlist side by side
| Provider | Perth base | Since | Certifications and recognition it lists | Stated focus |
|---|---|---|---|---|
| Austin Technology | Subiaco | 2012 | ISO 27001 and ISO 9001; Cloudtango top 50 MSP in Australia, 2024 to 2026 | Businesses of 10 to 500 staff |
| Epic IT | North Perth | 2003 | ISO 27001; CRN Fast 50 in 2013, 2018, 2024 and 2025 | More than 100 businesses supported |
| Ever Nimble | West Perth | 2018 | Kaseya MSP of the Year 2023; Canalys APAC Partner of the Year 2025 | Small and medium businesses, as an MSP and MSSP |
| First Focus | Perth office of a national provider | 2003 | ISO 27001, ISO 9001 and ISO 14001; Cloudtango number one MSP in Australia for nine years | Businesses of 20 to 200 staff |
| Inspired IT | Osborne Park | 2016 | ISO 27001; SMB1001 Gold | Businesses of 25 to 200 staff |
| Managed IT | West Perth | 2001 | WALGA preferred supplier panel; a WA Government common use arrangement for ICT services | Small to mid sized organisations, including local government |
| TechBrain | Subiaco | 2002 | ISO/IEC 27001:2022 | ASX listed and government organisations among its clients |
Speed is published differently by each provider. Some state an average time to answer the phone, others an average response time for tickets, so compare like with like when you ask.
Red flags to watch for
- No response or resolution targets in writing.
- Security sold as an optional extra, with nobody watching alerts after hours.
- A monthly price that cannot be broken down per user or per device.
- Vague answers about who answers the phone and where they are.
- No independent certification of the provider’s own security.
- Pressure to sign before you have seen the inclusions in writing.
How to run your shortlist
- Pick three providers whose stated focus matches your size and industry.
- Send each the same short brief: staff numbers, sites, key systems, what is not working today and what you need from security.
- Ask every provider the first call questions above, and note who answers clearly.
- Compare quotes line by line rather than on the total. Our guide to managed IT services pricing in Australia shows what each line usually costs.
- Speak to at least one client of each provider before you decide.
Where Austin Technology fits
We suit businesses of 10 to 500 staff that want Australian engineers, published response targets and security included in the plan. Smaller teams usually start with our IT support for small business, and larger ones with managed IT services or co-managed IT alongside their own IT staff. To see what it would cost, get an instant price in two minutes, or call us on 1300 787 429.
Choosing IT support in Perth: questions
How much does IT support cost in Perth?
Support only plans typically cost $90 to $150 per user per month excluding GST, and plans that add security typically cost $130 to $220. Hourly rates for business IT support in Perth usually sit between $150 and $220 excluding GST. See how much managed IT services cost in Australia.
What is the difference between IT support and managed IT services?
IT support usually means fixing problems when your staff ask for help. Managed IT services add the work that stops problems happening: monitoring, patching, security, backups and planning, for a fixed monthly fee.
How quickly should an IT support company respond?
Look for written targets for each priority. For a critical issue that stops your business, a response within about 30 minutes and a resolution target of a few hours is a reasonable standard. Ask whether the targets are in the contract.
Does my IT support company need to be in Perth?
Most support is done remotely, so location matters less than it used to. A Perth team still helps with onsite work, local suppliers and support hours that match AWST rather than the eastern states.
Should my IT provider be ISO 27001 certified?
It is a good sign. ISO 27001 means the provider’s own information security is audited by an independent certification body every year, which matters because your IT provider holds admin access to your systems.
How do we switch IT support companies?
Check the notice period in your current agreement, then plan the handover with the new provider: passwords and admin access, documentation, licences, backups and a cutover date. A good provider runs the move for you and keeps your staff informed.
Sources
- Each provider’s own website, checked in September 2026. Where a provider does not publish a fact, it is left out rather than guessed.
- Epic IT: www.epicit.com.au
- Ever Nimble: evernimble.com
- First Focus: www.firstfocus.com.au
- Inspired IT: www.inspired-it.com.au
- Managed IT: www.managedit.com.au
- TechBrain: www.techbrain.com.au
- Ever Nimble founding year: Ever Nimble founder’s 2025 Pearcey Award announcement.
- First Focus founding year: public company records.
