Client success storiesPublishing

R.I.C. Publications brings its office IT up to date for staff in the office and at home

R.I.C. Publications is a Perth educational publisher that started in 1986, when three teachers began writing classroom resources in a backyard shed. It moved its IT to us in September 2025. Since then we have replaced its office network, remote access and UPS, set up an offsite copy of its backups and retired equipment it no longer used.

Talk to us 1300 787 429
  • 2 platformsMac and Windows users on one service desk
  • 1 appRemote access for staff in the office or at home
  • OffsiteA second copy of the backups away from the office
  • New UPSKeeps the office servers running through short power cuts
R.I.C. Publications logo next to a bundle of sharpened coloured pencils

Where R.I.C. started

R.I.C. moved its IT to us in September 2025. Its staff use a mix of Macs and Windows PCs in the Balcatta office and at home, and some of its office equipment was due for replacement.

Mac and Windows side by side

Staff work on both Macs and Windows PCs, so support, updates and remote access had to work the same way on each.

Equipment near the end of its life

The office router and the UPS that keeps the servers running through short power cuts were both due for replacement.

Staff in the office and at home

Several staff work from home, so remote access to office files had to work every day.

Fix the basics first

We put monitoring on every computer, then worked through the office equipment one piece at a time, planning each change with R.I.C.'s managing director.

01

New office network

A new gateway went into the Balcatta office and the old router was retired.

02

Remote access for home

Staff moved to a new remote access app in March 2026, with our service desk setting up each Mac and PC.

03

Power protection

New batteries went into the UPS first, then a replacement unit was installed in May 2026.

04

Offsite backup

The backups now keep a second copy away from the office, finished in June 2026.

05

Device clean up

Unused laptops, desktops and older storage were audited, wiped and retired, so R.I.C. could reassign, recycle or sell them.

06

Accounts and Apple devices

Duplicate user accounts were merged and R.I.C.'s Macs were set up in Apple Business Manager.

Take over, replace, then tidy up

Step 1

Take over

From September 2025 we added monitoring to every computer and server and started supporting Mac and Windows users.

Step 2

Network and remote access

The new office gateway went in first, then the new remote access app for home workers, both in place by March 2026.

Step 3

Power and backup

UPS batteries in March, a replacement UPS in May and the offsite backup copy in June 2026.

Step 4

Clean up

Between July and September 2026 old devices were audited, wiped and retired, and accounts were merged.

Planned and delivered by our team in Subiaco, Perth.

Chris WadeGreg AshleyDev SandhuArthur LipiecJacob BongersKinkini KirindaMeet the teamEngineers, project leads and account managers

What R.I.C. Publications says about working with us

“Thank you, Dinuka. You solved my issue quickly and professionally.”
Robyn KentR.I.C. Publications

The difference for R.I.C.

What changed Results

  • 01
    A new office network and a new remote access app for staff at home
  • 02
    A replacement UPS protecting the servers
  • 03
    Backups with a second copy away from the office
  • 04
    Unused equipment wiped and retired

What made it work Approach

  • 01
    One service desk for Mac and Windows users
  • 02
    Planning each change with R.I.C.'s managing director
  • 03
    Fixing the basics before bigger projects
  • 04
    One account manager across every project
Today

R.I.C.'s staff call one service desk for their Macs, PCs, email and remote access, in the office or at home. With the basics in place, R.I.C. is planning its next steps with us.

Services behind this result

Managed IT services IT support Managed network services Device management Cloud backup IT procurement

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