Trinity United case study
Dropbox to SharePoint, a business grade network and every PC joined to Entra on Windows 11 Pro.
Client success storiesMining and industry
Dust Management Services switches IT provider with one outage, not two
Dust Management Services designs, builds and installs dust control systems for mining and industry, from an operations centre in Port Kennedy and an office in Leederville. It moved its IT to us in August 2026. We took the handover from the outgoing provider and put in a new network on the day its new fibre went live. The onboarding project closed ten weeks after it started.
- 10 weeksFrom the first meeting to the onboarding project closed
- 1 outageNew network and new fibre cut over in the same afternoon
- 2 sitesPort Kennedy and Leederville looked after by one team
- All staffMicrosoft 365 accounts backed up from the first weeks
Where DMS started
DMS had decided to change IT provider. Admin access, documentation and backups were all held by the outgoing provider. The operations centre was also about to switch to a new fibre service, and its network equipment was due for replacement.
A handover to manage
Admin logins, documentation and the backup history all sat with the previous provider. They had to come across cleanly before we could take over day to day support.
Network equipment due for replacement
The operations centre in Port Kennedy was getting a new fibre service, and its network needed new equipment to go with it.
Two offices, one team
Staff work between Port Kennedy and Leederville and need the same files and email in both places, and on the road.
A clean switch, then the basics
Our service delivery manager ran the onboarding from the first meeting on 11 August. An engineer worked through each task and DMS was kept up to date by email.
01
A clean handover
We met the outgoing provider on a video call, collected admin access and documentation through a secure shared site and checked nothing was missing.
02
New network with the new fibre
The equipment was set up and tested in our office first, then installed the afternoon the fibre went live, so staff had one outage instead of two.
03
Remote access between offices
Staff reach the operations centre from Leederville and on the road through a newer remote access setup that is easier to support.
04
Email filtering
DMS moved to the email filtering in our managed plan, with a mail flow check on the day of the switch.
05
Microsoft 365 backup
Every staff account has been backed up by us since early September. Older mailboxes were kept as fixed archives, so DMS did not need to keep the previous backup service.
06
Licences and software
A licensing review and an audit of the PDF software subscriptions staff use.
Hand over, secure, then review
Step 1
Handover
The project started on 11 August. Access and documentation came across from the outgoing provider within ten days.
Step 2
Monitoring and security
Every PC was on our monitoring and endpoint protection by early September, and the password manager followed.
Step 3
Network and email
The new network went live with the fibre on 1 September and email filtering moved the next day.
Step 4
Review
A 30 day review with DMS on 14 October, then the onboarding project closed on 22 October.
Planned and delivered by our team in Subiaco, Perth.
Meet the teamEngineers, project leads and account managers
What Dust Management Services says about working with us
“Excellent personal support, thank you.”
Joe GugliottaManaging Director, Dust Management Services
The difference for DMS
What changed Results
- 01Admin access, documentation and backups held by us instead of the outgoing provider
- 02A new operations centre network, live the same afternoon as the new fibre
- 03Every staff account backed up from the first weeks
- 04One service desk for both offices
What made it work Approach
- 01Working with the outgoing provider from the first week
- 02Building and testing the network equipment before going on site
- 03Timing the cutover with the fibre install
- 04One service delivery manager across the whole onboarding
Today
DMS now has one team for support, security monitoring and backup across both offices. Our service desk handles day to day requests and new starters, and security monitoring runs 24/7 on its computers and Microsoft 365 accounts.
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